Shipping Policy
What shipping methods do you offer?
Standard Shipping (shipped via UPS or USPS)
Orders with Standard Shipping typically take between 1-3 business days to be processed and shipped. Orders shipped via standard delivery typically arrive in five (5) to eight (8) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-2 business days. Cost is $8.95 if the order is under $100. It is free for orders over $100.
Standard International orders are usually delivered within 7-17 business days. Orders confirmed before 1:00 P.M. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 1:00 P.M. ET will be processed the following business day. Cost is based on weight and destination. International orders will be shipped via USPS.
Priority Shipping (shipped via UPS or USPS)
Orders with Priority Shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via priority delivery typically arrive in four (4) to five (5) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 1-3 business days. Priority shipping cost is $12.95.
Express Shipping (shipped via UPS)
Orders with Express Shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via express delivery typically arrive in two (2) to four (4) business days (Monday through Friday, not including holidays) for the Continental United States. Express shipping requires a physical address. UPS cannot deliver to P.O. Boxes. All orders are shipped within 1-3 business days. Express shipping cost is $22.95.
UPS Next Day Air (shipped via UPS)
Orders with UPS Next Day Air Shipping are processed once credit card authorization and address verification have been obtained. Orders shipped via UPS Next Day Air delivery typically arrive in one (1) business day (Monday through Friday, not including holidays) for the Continental United States. UPS Next Day Air Shipping is not available for Alaska or Hawaii. UPS Next Day Air shipping requires a physical address. UPS cannot deliver to P.O. Boxes. Orders placed by 1 P.M. ET will ship the same day. Orders shipped after 1 P.M. EST will ship the following business day. UPS Next Day Air shipping cost is $39.95.
Expedited International orders are usually delivered within 3-5 business days. Orders confirmed before 1:00 P.M. ET will be processed the same day pending credit card authorization and verification. Orders confirmed after 1:00 P.M. ET will be processed the following business day. Cost is based on weight and destination. International orders will be shipped via USPS.
P.O. Boxes and Military Addresses - (shipped via USPS)
We ship to APO/FPO and P.O. Boxes with standard shipping. Delivery time to APO/FPO and P.O. Boxes varies and is generally longer than our standard ground shipping.
Where do you ship to?
Domestic
We currently ship to the Continental United States, Alaska, Hawaii and Puerto Rico.
International
We currently ship international orders to Canada and Mexico.
P.O. Boxes and Military Addresses
We ship to APO/FPO and P.O. Boxes with standard shipping. Delivery time to APO/FPO and P.O. Boxes varies and is generally longer than our standard ground shipping.
Customs and Duties
Allure Almirah does not pay any customs, duties, or taxes of any kind on international orders. Countries may or may not assess a fee for your order entering the country. This does not always happen. But please be aware that it can happen, and that Allure Almirah does not pay these fees.
When will my order ship?
Once an order is submitted, a confirmation email will be sent to the email associated with your account. Orders with standard shipping typically take 1-2 business days to be processed and shipped. Expedited orders placed before 1:00pm EST (10:00am PST) will be shipped the same day. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
To check the current status of your order or to view your order history, sign into your Red Dress account page. If you're having trouble logging in, or if you checked out as a guest, please contact customer service at [email protected]
Counting business days
Shipping days are 24-hour days. If you place your order on Monday (before 1:00 pm ET), then 1 business day would be Tuesday. If you place your order on Monday (after 1:00 pm ET), then 1 business day would be Wednesday. Business days do not include weekends or holidays.
How can I track my order?
Once your order has been placed, you will be emailed a shipping confirmation that includes the tracking number for your package. Please allow 24 business hours for the tracking number to activate.
My tracking says it was delivered, but I don't have it. What now?
If you have any issues with receiving your order, please contact us ASAP at [email protected] with your order number and a brief description of what’s going on so that our Lost Package Investigatory can help you out!
What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
Next Day Air - $39.95 return cost.
Express Shipping - $22.95 return cost.
Priority Shipping - $12.95 return cost.
Standard Shipping - $8.95 return cost.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the reimbursement.
I received damaged or incorrect merchandise. What can I do?
If you believe that you have received defective merchandise or that we shipped incorrect merchandise, please contact our Customer Service Team immediately at [email protected] with your order number and photos of what you received.
